Full-Time; Monday – Friday
On-site: 4900 Neo Parkway, Garfield Heights, OH 44128

Reports to: General Manager-Service Group

Job Description

Tri-County Electric Service is seeking an Electrical Service Dispatcher for a thriving and growing Electrical Contractor in the Garfield Hts. The Dispatcher plays a crucial role in coordinating and scheduling service calls for Electrical technicians to ensure efficient and timely customer service. This role involves maintaining communication with both customers and field technicians, managing service requests, and ensuring the smooth operation of the Electrical Service Group.

Responsibilities:

• Receive and log incoming service requests, including emergency and routine maintenance calls.
• Assist Service Managers with daily operations.
• Schedule Electrical service appointments based on technician availability and customer needs.
• Dispatch field technicians to job sites, ensuring efficient routing and timely arrivals.
• Receive, prioritize, schedule, dispatch, and invoice service calls.
• Work with the management team to stay updated on product knowledge.
• Maintain a detailed and accurate customer database.
• Distributes calls in a way that maximizes company productivity with a focus on effective intercompany communication.
• Establishes follow-up/communication of any jobs that require a return visit.
• Quickly and efficiently learns the dispatch software in the Company’s business system.
• Provides positive interactions with our technicians and the administrative staff.
• Act as the primary point of contact for customers, providing information on service appointments, estimated arrival times, and other relevant details.
• Maintain a professional and helpful demeanor when interacting with customers, addressing their concerns and questions.
• Other duties may be assigned to meet business needs.

Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years of dispatching experience & related customer service role a must.
• Previous experience in Electrical and/or construction industry is a plus.
• Strong organizational and attention to details.
• Excellent communication skills, both verbal and written.
• Proficiency using computer software and office tools for scheduling and record-keeping.
• Ability to work under pressure, especially during high-demand periods or emergencies.
• Must be a motivated self-starter and be able to follow through on duties with minimal supervision.

Qualified candidates, please submit your resume for immediate consideration.

Vision, Medical, Dental, Paid Time Off, 401K

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. Tri-County Electric Service Inc is an E.O.E.

Reports to the Residential Service Manager

Hours: Full Time

Location: 4900 Neo Parkway, Garfield Hts., OH 44128 

Job Summary

The Residential Service Technician will oversee service jobs to ensure quality and efficiency for customer satisfaction with company revenue in mind.

The Residential Service technician, or skilled service worker, is responsible for providing technical repair and service work in a home, facility or in the field. These professionals may install and service a wide range of hardware depending on the technician’s specific job. Service technicians may work in many other areas where complex hardware needs to be maintained or fixed. Their responsibilities include diagnostic review, repair, and replacement of parts as well as the replacement and installation of equipment.

Key responsibilities & duties

1. 1. Follow instructions given from your service manager
   2. Keep all work areas neat and organized
   3. If applicable keep van properly stocked
   4. Complete needed: repair, diagnostic, replacement for service
   5. Continuing customer & office communication throughout completion of job
   6. Complete all work order documentation
   7. Manage time and material request
   8. Other tasks and responsibilities as required

 Academic & trades qualifications

Electrical trade school Trade school (preferred)
Journeyman Electrician licence (plus)

Work experience & skills

• 1+ years of Residential trade experience

• Valid Driver’s Licence and insurable driving record

• Strong communication & technical mechanical skills

• Dependable, responsive, and self-motivated

• Ability to work after hours, weekends, and holidays

Reports to the Residential Project Manager

Hours: Full Time

Location: 4900 Neo Parkway, Garfield Hts., OH 44128 

Job Summary

The Residential Foreman will oversee residential construction sites to ensure quality and efficiency for customer satisfaction with company revenue in mind.

The Residential Foreman is responsible for leading an electrical crew on residential construction sites. Their primary role is to ensure planning, laying out, installing, and wiring electrical components are completed, as per project drawings, specifications and in accordance with applicable electrical codes. This position will oversee the work and job performance on sites and will ensure ongoing attention to work-site safety, standards, and legislation are met. A key component of this position will be troubleshooting and providing exceptional service to all our customers.

Key responsibilities & duties

1. Manage a crew of Journeymen and or Apprentices.
2. Read and interpret drawings, blueprints, schematics, and electrical code specifications to determine layout of electrical equipment installations.
3. Install, examine, replace, or repair electrical wiring, receptacles, switch boxes, conduits, feeders, lighting fixtures and other electrical components.
4. Test electrical equipment and components for continuity, current, voltage and resistance.
5. Delegate tasks and responsibilities to crew members.
6. Be the point of contact with the general contractor’s site superintendents.
7. Supervise and train apprentices on the job, as required.
8. Maintain a safe work environment by adhering to all company guidelines and OSHA safety requirements and through reporting violations of policies, procedures, and guidelines to immediate supervisor.
9. Controlling inventory on truck, jobsite, and in/out of stock (for active jobs).
10. Organize and maintain material lists for your crew.
11. Responsible for maintaining company tools.
12. Inspect jobs upon completion and ensure areas are clean.
13. Other duties as assigned.
14. Continuing customer & office communication throughout completion of job

 Academic & trades qualifications

Electrical trade school Trade school (preferred)

Journeyman Electrician license (plus)

Work experience & skills

• 5+ years of Residential trade experience
• Valid Driver’s Licence and insurable driving record
• Strong communication & technical mechanical skills
• Dependable, responsive, and self-motivated
• Ability to work after hours, weekends, and holidays.
• Experience in troubleshooting electrical equipment and systems.
• Experience planning and conducting electrical construction tasks in a team environment.
• Experience performing work on power distribution systems.
• Experience interpreting blueprints and specifications.
• Proven history of leading by example and providing exceptional guidance to crew.
• Ability to form material lists.
• Candidates must be comfortable working at heights.
• Able to work in high pressure, time sensitive conditions.
• Attention to detail.
• Strong communications skills and customer service orientation.
• Strong work ethic and positive attitude.
• Ability to supervise others’ work and coach for performance.